1. Introduction
Cole Neural Institute is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website.
This policy applies only to information collected through this website and does not replace our Notice of Privacy Practices provided under the Health Insurance Portability and Accountability Act (HIPAA), which governs protected health information (PHI).
2. Information We Collect
A. Information You Voluntarily Provide
We may collect personal information you provide through:
- Contact forms
- Appointment requests
- Email communications
This may include:
- Name
- Email address
- Phone number
- General inquiry information
Please do not submit sensitive medical or mental health information through general website forms unless directed to do so via a secure patient portal.
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
This information is used for website functionality, analytics, and security purposes.
3. How We Use Information
We may use collected information to:
- Respond to inquiries
- Schedule appointments
- Improve website performance
- Maintain website security
- Communicate important updates
We do not sell, rent, or trade personal information.
4. Protected Health Information (HIPAA)
If you become a patient of the Practice, your medical and mental health information is protected under HIPAA and governed by our separate Notice of Privacy Practices.
Information submitted through general website forms is not considered secure or HIPAA-compliant unless explicitly transmitted through a designated secure portal.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve user experience
- Analyze website traffic
- Enhance security
You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
6. Third-Party Services
We may use third-party service providers such as:
- Website hosting providers
- Analytics services (e.g., Google Analytics)
- Appointment scheduling platforms
These third parties may collect limited information necessary to perform services on our behalf.
We are not responsible for the privacy practices of external websites linked from our site.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information collected through this website. However, no method of online transmission is completely secure.
8. Children’s Privacy
This website is not directed toward children under the age of ??. We do not knowingly collect personal information from children through this website.
9. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding personal information, including:
- Access to personal data
- Correction of inaccurate information
- Request for deletion (subject to legal limitations)
To exercise these rights, please contact us using the information below.
10. Changes to This Privacy Policy
We reserve the right to update this Website Privacy Policy at any time. Changes will be posted on this page with a revised Effective Date.
11. Contact Information
If you have questions about this Privacy Policy, please contact: Cole Neural Institute
268 Alhambra Circle, Coral Gables, Florida 33134
(786) 779-0022